Shipping policy
All packages are send from Germany with tracking link by default. We offer worldwide shipping! If your country is not yet among our shipping countries in the checkout, please reach out to us at info@clevo-climbing.com and we will try to add it!
Fast worldwide shipping
Your order will be shipped within 24h (Mo - Fr). Fast worldwide shipping incl. tracking between 3-5 working days within Europe, 3-5 working days to the US & Canada and 5-14 working days outside of Europe.
Special case Switzerland:
Orders to Switzerland and Liechtenstein are shipped with meineinkauf.ch and already include 8.1% Swiss VAT and customs duties, i.e. you will receive your order from Switzerland already duty paid and no additional costs!
NOTE for orders outside of the EU:
Stated prices are gross prices including 19% german VAT. For orders outside of the EU (except CH) there is no 19% VAT, meaning you are only paying the net price and save 19% off. Once you choose the shipping country in the checkout process you will see the final price without VAT. Depending on the shipping country, local taxes and duties may apply, check out more information below.
National (Germany)
| Order value | Price |
Shipping time |
| From 100€ | free | 1-3 business days |
| Below 100€ | 4,90€ |
1-3 business days |
International
Shipping calculator: The fastest way to calculate the shipping costs is to place the product(s) into the shopping cart, choose your shipping country and use our shipping calculator in checkout. It is the most accurate and fastest method as our shipping costs vary depending on the weight of your order.
We deliver with DHL or Fedex depending on the country.
Shipping within Europe takes around 3-5 business days.
The shipping time to non-EU countries:Switzerland: 3-4 business days
US & Canada: 3-5 business days
UK: 3-4 business days
Norway: 2-5 business days
All others: 10-14 business days
Customs duties:
All orders are shipped directly from Germany. For deliveries to non-EU countries (except Switzerland, Lichtenstein), additional duties and taxes may apply. We have no influence on these additional costs and can not provide more detailed information about this. We ask you to please inform yourself about this topic before your order.
The amount of duty depends on the net value of goods, the shipping costs, the gross weight of the package (including the packaging) and the type of goods. The customs fees can be obtained from your local tax office. The HS code for our products is 95069190.
Customs fees according to our research (no guarantee)
United States
As of August 29, 2025, the previous duty-free threshold of USD 800 no longer applies. All shipments to the USA, including those sent via FedEx, are now subject to import duties and taxes, payable by the recipient. The exact charges depend on the product type (HS code 95069190) and the country of origin (usually Turkey or Germany for our products). Unfortunately, we cannot provide binding information on the exact amount of duties and taxes – customers are advised to check with U.S. Customs (CBP) or consult the Harmonized Tariff Schedule for details.
United Kindom
Orders under £135: VAT (20%) is collected at checkout – no additional costs on delivery. No customs duties apply.
Orders over £135: May be subject to UK Import VAT (20%) and possible customs duties, payable by the recipient. Customs duties for fitness equipment are typically around 2–4%, but if the products are of EU origin, no customs duties apply under the EU–UK trade agreement.
Canada
Orders up to CAD 40: No import duties or taxes.
Orders between CAD 40 and CAD 150: No customs duties, but Canadian GST/HST (5–15%, depending on the province) will apply.
Orders over CAD 150: Subject to Canadian GST/HST (5–15%) and possible customs duties (typically 0–8% for fitness equipment), payable by the recipient.
Norway
Orders shipped to Norway are not subject to customs duties for fitness equipment (HS Code 9506), even if the products are manufactured outside the EU (e.g. in China). However, Norwegian Value Added Tax (MVA) of 25% always applies:
Orders under NOK 3,000: Since we are not registered in the VOEC system, Norwegian VAT (25%) will be charged upon delivery by the courier, along with handling fees (typically NOK 150–300).
Orders over NOK 3,000: Norwegian VAT (25%) will also be charged at import, together with handling fees, payable by the recipient.
Australia
Orders shipped to Australia are subject to Australian Goods and Services Tax (GST) of 10%:
Orders under AUD 1,000: Since we are not registered for GST in Australia, GST (10%) will be charged upon import by the courier, along with possible handling fees. No customs duties apply under this threshold.
Orders over AUD 1,000: Import GST (10%) will also be charged, and additional customs duties (typically 0–5% for fitness equipment, HS Code 9506) may apply, payable by the recipient.
Japan
Orders shipped to Japan are subject to Japanese Consumption Tax (10%):
Orders under JPY 10,000 (~65 EUR): No import taxes or duties apply.
Orders over JPY 10,000: Japanese Consumption Tax (10%) will be charged upon import by the courier. Customs duties for fitness equipment (HS Code 9506) are generally 0%, so usually only the tax applies.
Israel
Orders shipped to Israel are subject to Israeli VAT (17%):
Orders up to USD 75: No VAT or customs duties.
Orders between USD 75 and USD 500: No customs duties, but 17% VAT will be charged upon import.
Orders over USD 500: 17% VAT plus customs duties may apply. For fitness equipment (HS Code 9506), customs duties are generally 0%, meaning usually only VAT is payable.
United Arab Emirates
Orders up to AED 300 (~75 EUR): No import duties or taxes.
Orders over AED 300: Subject to 5% customs duty and 5% VAT, payable by the recipient.
Singapore
Orders up to SGD 400: No import duties or GST.
Orders over SGD 400: Subject to 9% GST, but no customs duties for fitness equipment (HS Code 9506).
Returns
If you have questions regarding the handling of Returns. please check out our Return Page:
"Go to the Return Page here"