FAQ

Please contact us at info@clevo-climbing.com, ideally with a picture of the part or exact details of the part/module in question.

In principle, this is possible. The mounting board for our modules has the following size: 60x17x1.8cm. If the drill holes of your existing hangboard match, installation is possible. The hangboard can also protrude.

Delivery is duty-free within the EU and Switzerland!

Special case Switzerland:
Orders to Switzerland and Liechtenstein are shipped with meineinkauf.ch and already include 8.1% Swiss VAT and customs duties, i.e. you will receive your order duty paid from Switzerland and there are no additional costs!

Meineinkauf.ch also takes care of customs clearance, invoicing and delivery in Switzerland. This service is included in the purchase price and the calculated shipping costs and you will not incur any additional costs.

Outside EU:
All orders are shipped directly from Germany. For deliveries to non-EU countries, additional duties and taxes may apply. We have no influence on these additional costs and can not provide more detailed information about this. We ask you to please inform yourself about this topic before your order.

The amount of duty depends on the net value of goods, the shipping costs, the gross weight of the package (including the packaging) and the type of goods. The customs fees can be obtained from your local tax office. The HS code for our products is 95069190.

UK: When importing the parcel, an additional 20% of the product price will be charged for import fees and customs duties. The invoice will be sent to the customer by FedEx. After payment of the invoice, the parcel is fully cleared through customs and delivered to the customer 1-2 days later.
US: no custom fees for orders below $800
Australia: All orders above AUS $1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.
Canada: 13-15% depending on province
Israel: Import sales tax + customs duty + customs clearance fee = 16-20%
Japan: Exemption limit is 200.000 Yen = 1520€, below that value no customs
Norway: Import fee of sporting goods 25%
Singapore: Exemption limit is 400 Singapore Dollar = 250€; in case of exceeding 7% of the invoice amount plus customs clearance fee.
UAE: 5% customs duty + 5% import sales tax plus customs clearance fees